Rent collection
The short answer
Rent collection fees come from several places: the landlord subscription, the payment method and events such as returns or faster funding. Keep the payer beside each charge. A plan can be free for the landlord while the tenant pays per transfer. A paid plan can waive one fee without being cheaper overall.
Last updated October 2026
Small-landlord rental management
Best for: Small landlords comparing a free subscription for rent collection and tenant screening.
Trade-off: Payment and screening charges can still apply; lease and automation features vary by plan.
Explore plansCompare the selected plan and payment method, not the word “free.” Record the subscription separately from ACH and card charges. Add return or faster-funding fees only when the stated event applies. Keep unknown amounts unknown. Check current vendor terms and local rules before passing a fee to a tenant. A software option does not make a charge lawful.
Official US pages checked October 15, 2026. These are published terms, not quotes for a specific account or results from live payments. Confirm the selected method and plan before relying on a total.
| Service / plan | Subscription basis | ACH payer and fee | Card payer and fee | Limits to check |
|---|---|---|---|---|
| Apartments.com Rental Tools payments | No landlord payment fee stated | Renter checking ACH free | Renter 2.75% | Account setup, timing and return terms |
| Avail Unlimited | No subscription | Renter $2.50 per transfer | Renter 3.5% | Separate screening and optional services |
| Avail Unlimited Plus | $9 per unit per month | ACH waived | Renter 3.5% | Per-unit subscription still applies |
| TurboTenant Free | No subscription | Renter $2 per transfer on current pricing | Renter 3.49% | Older marketing differs; verify selected plan |
| TurboTenant Pro | Advertised starting rate; confirm billing term | Renter ACH free on current pricing | Renter 3.49% | Selected account total and plan eligibility |
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Sources: Apartments.com payment fees, Avail pricing and TurboTenant pricing. Returned-payment and expedited-funding charges are not established by this table. Unknown is not zero.
Start with the count of expected transfers. One tenant making one monthly payment is a different case from housemates paying separately. A per-transfer charge can apply each time. Use the actual plan rule rather than assuming one fee per property.
For Avail Unlimited, one bank payment at the published rate costs the renter $2.50. Five such payments cost $12.50; twenty cost $50. Those are arithmetic examples, not a landlord subscription. They assume one transfer for each tenancy and no other charges. The plan source supplies the unit fee; multiplying it by the transfer count gives the result.
For Unlimited Plus, the subscription is $9 times the number of billed units each month. One unit is $9, five are $45 and twenty are $180. ACH is waived on that plan, but card charges remain. Do not call Plus cheaper just because its ACH row says no fee. Its other tools may justify it for a different reason.
If the landlord pays a subscription and the tenant pays transfers, keep those totals apart. Moving a charge from one side to the other changes who pays, even if the combined amount stays the same. The person choosing the service should understand that distinction.
If a service allows a landlord to cover a tenant fee, check the current setting and its effective date. Tell tenants the correct amount before they pay. Do not assume a setting applies to all methods or all tenancies without reading its terms.
A percentage fee grows with the payment. Use the exact published formula, including a fixed component if one applies. Check whether the provider adds the charge to the payment or deducts it from the amount sent. Those routes can produce different bank amounts.
Avoid creating a false cash comparison from guessed rent. If you model a card payment, label the rent amount as an example and show the calculation. A landlord with higher rent or split payments can get a different result. Use a no-fee route where it fits the lease and the tenant's needs, but do not promise that every tenant must use it.
A return fee applies to a failed event, not every normal month. Find out who the processor charges and whether a retry adds another fee. Keep a provider fee separate from any amount you might charge the tenant. The lease and local rules govern the latter question.
Faster funding can also have conditions. Check whether it is a paid option, a tier benefit or a timing estimate. Read eligibility and bank cutoffs. A claimed faster route does not prove that a particular deposit will be usable on the date you want.
Ask about bank-account approval and setup charges. If a system charges by bank account or entity, one property count may not capture the full setup. Keep the written quote with the selected plan and date. Do not infer a zero setup fee from a pricing page that simply does not mention it.
Screening is tied to applications rather than recurring rent transfers. Keep it out of a normal collection total unless you state the number of applications assumed. Signing and other optional services also need separate rows. A plan with broad features may still charge per event.
The tenant screening cost page compares that task. Our software cost guide covers the wider subscription rather than only the payment route.
A payout can be net of charges. Keep the gross tenant payment and fee detail so you can explain the difference. If you record only the bank deposit, you may lose the trail from the tenant's receipt to rent due.
Match the provider's batch detail to the bank statement. A single deposit may combine several tenancies. Record the payment references rather than guessing from the total. The monthly rent ledger gives you a place to keep those references without storing bank credentials.
It depends on the exact claim. Some services have no landlord subscription while charging the tenant for bank or card payments. Others offer a free ACH route but charge for another method. Read the selected plan and payer. Keep optional services apart from the standard transfer before calling the whole process free.
Do not assume so. A provider setting does not override your lease or local rules. Check the allowed fee and disclosure requirements for the property before changing the payer. Tell the tenant how the method works and retain a record of the terms used for the charge.
No. List the rate and event separately. You can model a failed-payment scenario, but label the assumption. A normal-month total should not pretend that every transfer fails. Keep the original payment and reversal visible so a return charge can be traced to the actual event.
Do not choose the cheaper number silently. Check the selected-plan terms and payment checkout. Keep the source date and the conflict visible until it is resolved. An older marketing page may describe a different plan or period. A comparison should not turn that uncertainty into a guaranteed fee.
Compare rent collection fees by plan, method and payer. Use current terms for each rate and label modeled events. Keep missing fees unknown until confirmed. The main rent collection guide explains how those costs fit a checked payment process.
